Privacy Policy
Version 0.1-draft · Effective 2026-05-09
1. What we collect
ServiceOutcome collects:
- Account information you provide: email, name, date of birth.
- Profile information you choose to share: bio, avatar, location, languages spoken.
- For providers: business name, trade, self-reported license number, service area, listings.
- Project information: descriptions of work needed, photos you upload.
- Quote and review activity: amounts, ratings, comments.
- Technical data: IP address, browser type, device information.
2. Anonymity in matchmaking
By design, consumers and providers do not see each other's real identities, names, or contact information until a quote is accepted. We surface only the information necessary for matching: business name, location, ratings, and listings on the provider side; first name and project description on the consumer side. Identity is revealed only at the point of acceptance, when both parties have agreed on price.
3. How we use your information
- To operate the platform and match consumers with providers.
- To send transactional notifications (quote received, accepted, etc.).
- To detect fraud, spam, and policy violations through automated and manual review.
- To improve product quality and develop new features.
- To comply with legal obligations.
4. Who we share with
ServiceOutcome shares information with:
- Service providers we use to operate the platform (hosting, email delivery, payment processing for future subscription billing).
- Counterparties in your transactions: when a quote is accepted, identifying information is revealed to that specific counterparty (and only them).
- Authorities, when required by valid legal process.
We do not sell your personal information. We do not share your data with advertisers.
5. Content moderation
User-generated content is screened by automated moderation tools, which may inspect text and images you submit. Flagged content may be reviewed by ServiceOutcome staff. Moderation events are logged for audit purposes.
6. Your choices
- You can edit your profile information at any time from your account settings.
- You can deactivate your listings without deleting your account.
- You can request account deletion by contacting support; soft-deletion preserves your transactional history for fraud prevention and audit, but identifying details will be removed from public surfaces.
7. Retention
Account data is retained while your account is active and for a reasonable period after closure to support fraud prevention, audit obligations, and legal claims.
8. Children
ServiceOutcome is not intended for users under 18. We do not knowingly collect data from minors. If we learn that we have collected personal information from a minor, we will delete it.
9. Changes
ServiceOutcome may revise this policy. Material changes will be notified via email and require fresh agreement at next sign-in.
10. Contact
Questions about your data: support is reachable through the account email associated with your registration.