Terms of Service
Version 0.1-draft · Effective 2026-05-09
1. About ServiceOutcome
ServiceOutcome is operated by ServiceOutcome as a marketplace that connects consumers seeking services with independent service providers. We do not employ providers, do not warrant their work, and are not a party to the transactions arranged through the platform.
2. Eligibility
You must be at least 18 years old to create an account. By registering, you confirm your date of birth and agree to these terms.
3. ServiceOutcome is not a party to your contract
ServiceOutcome is a discovery and matchmaking platform. We help consumers find providers and providers find consumers. When you accept a quote (or any counter-offer) on the platform, your identity is revealed to the other party so the two of you can finalize an agreement directly between yourselves.
The contract for any work performed — including but not limited to scope of work, materials, schedule, warranty, payment terms, refunds, and dispute resolution — is between the consumer and the provider. ServiceOutcome is not a party to that contract, does not warrant the work, does not collect or hold funds, and is not your legal advisor for any aspect of your agreement.
All payment between consumers and providers happens off-platform (cash, Zelle, Venmo, check, bank transfer, etc.).ServiceOutcome is not a payment processor, does not facilitate payment, and assumes no liability for payment disputes between users.
Future releases may introduce optional structured contracts, mediation services, or escrow for specific service categories. Those features will be opt-in and will not change ServiceOutcome's status as a non-party to the underlying consumer-provider agreement.
4. Provider self-reported credentials
Provider-supplied license numbers, trades, business names, and similar credentials are self-reported and not independently verified by ServiceOutcome. Consumers are advised to confirm credentials with the issuing authority before hiring.
5. Content moderation
User-generated content (listings, project descriptions, reviews, referral messages, profile bios, photos) is subject to automated moderation and may be removed or hidden if it violates community guidelines. ServiceOutcome reserves the right to suspend accounts that repeatedly violate these guidelines or that present material risk to the community.
6. Reporting and remediation
Users may file reports against listings, profiles, reviews, or projects they believe violate these terms. ServiceOutcome reviews reports and may take action including warnings, content removal, or account suspension. Users will be notified when an action is taken on content they submitted.
7. Subscription and fees
Provider accounts may include a free trial period followed by a recurring subscription. Specific pricing and trial terms are disclosed at the point of sign-up. ServiceOutcome may adjust pricing with 30 days' notice via email.
8. Limitation of liability
To the maximum extent permitted by law, ServiceOutcome and ServiceOutcomeshall not be liable for indirect, incidental, special, or consequential damages arising from use of the platform. Aggregate liability shall not exceed the amount paid by the user to ServiceOutcome in the twelve months preceding the claim.
9. Changes to these terms
ServiceOutcome may revise these terms from time to time. Material changes will be communicated via email and require a fresh agreement at next sign-in.
10. Contact
Questions or concerns: support is reachable through the account email associated with your registration. A formal contact page will be added in a future release.