Terms of Service

0. Definitions (read this first)

The following defined terms are used consistently across these Terms, the Privacy Policy, the Disclaimer, and every user-facing surface of the platform. Understanding the distinction between “Platform Agreement” and “Contract” is essential — they are NOT the same thing.

“Platform” / “ServiceOutcome”: The software service operated by Outcome Networks LLC · Patent Pending. The Platform is a facilitator only — it helps consumers and providers find each other and converge on proposed terms. The Platform is NOT a party to any Contract executed between users.
“Quote” / “Counter-offer” / “Schedule proposal”: A non-binding proposal exchanged through the Platform concerning a key term of a possible transaction (such as price or timing). A Quote creates no legal obligation on anyone; either party may ignore, decline, counter, or withdraw it at any time, for any reason or none.
“Platform Agreement”: The Platform-level event that occurs when both parties have, at their sole option, signalled a willingness to connect. It simply lets the parties exchange contact details so they may choose to talk — off-Platform. A Platform Agreement is NOT a contract to buy, sell, or perform services, and is not binding on anyone in any way. It is merely a non-binding indication that both parties are open to a conversation. Either party may decline, terminate, or walk away at any moment, for any reason or none, with no obligation or liability to the other party or to ServiceOutcome. ServiceOutcome's role ends here — whether the parties proceed, and by what means, is entirely their own decision, made directly between them off-Platform. Neither party may rely on a Platform Agreement to claim performance, payment, or any other right against the other party or against ServiceOutcome.
“Contract”: Any legally binding agreement the parties may later choose to form is made directly between them, entirely off-Platform, by whatever means and tools they decide. A Contract, if any, is the only legally enforceable document between the parties. ServiceOutcome does not draft, supply, route, host, witness, or possess any Contract and has no access to its contents. ServiceOutcome is NOT a party, signatory, witness, escrow agent, mediator, or guarantor of any Contract, and takes no part in any negotiation, payment, or performance that may follow.
“Key Terms”: The dimensions of a possible transaction (such as price and timing) that the parties may explore through the Platform's non-binding proposal workflow. All final terms are agreed directly between the parties off-Platform; the Platform itself sets, converges, guarantees, and enforces nothing.
“Facilitator”: The Platform's legal role. ServiceOutcome introduces, matches, and helps parties converge on proposed terms, but does not perform services, does not hold funds, does not guarantee performance, does not warrant work, and is not a party to the resulting Contract.

See also our plain-English explainer: How agreement vs contract works →

1. About ServiceOutcome

ServiceOutcome is operated by Outcome Networks LLC · Patent Pending as a marketplace that connects consumers seeking products, services, or composite solutions (combinations of products and services) with independent third-party providers. Curating partners — such as real-estate brokerages, homeowner associations, property managers, and insurance carriers — may pre-filter the provider pool that their consumers see.

ServiceOutcome is a facilitator. Our role is to expedite the formation of agreement between consumers and providers. We do not employ providers, do not warrant their work, do not perform their services, and are not a party to the transactions, agreements, or contracts arranged through the platform. Every legally-binding contract executed in connection with the platform is solely between the relevant parties (consumer, provider, and, where applicable, the curating partner).

2. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm your date of birth and agree to these terms.

3. ServiceOutcome is not a party to your contract

ServiceOutcome is a discovery and introduction facilitator — in substance, a lead-generation service. We help consumers find providers and providers find consumers, and we provide a structured, non-binding way for them to explore whether their needs might fit, before identities are exchanged. We do not validate, vouch for, or guarantee any party, offer, or outcome.

Exploration vs. any later contract. Anything exchanged on the Platform is a non-binding exploration of whether the parties might want to work together — never an offer, acceptance, or commitment. If, after they connect, the parties decide to proceed, they form any agreement directly between themselves and entirely off-Platform, by whatever means and tools they choose. ServiceOutcome does not provide, route, host, or store that agreement, and its role ends at the introduction.

The contract for any product, service, or solution provided — including but not limited to scope of work, materials, schedule, warranty, payment terms, refunds, taxes, regulatory compliance (national, state, county, city, and industry- specific), licensure verification, insurance, indemnification, and dispute resolution — is between the consumer and the provider. ServiceOutcome is not a party to that contract, does not warrant the work, does not provide legal, tax, or regulatory advice, and is not your representative for any aspect of your agreement.

Jurisdictional compliance is the parties' responsibility. The parties are solely responsible for ensuring any agreement they reach fits their situation, satisfies all applicable laws in their jurisdiction, and reflects their intent. Consumers and providers should consult qualified legal counsel as needed.

All payment between consumers and providers currently happens off-platform (cash, Zelle, Venmo, check, bank transfer, etc.). ServiceOutcome is not a payment processor, does not collect or hold funds, does not facilitate payment, and assumes no liability for payment disputes between users. (Future releases may introduce optional integrated payment facilitation; if and when that ships, it will be opt-in and will not change ServiceOutcome's status as a non-party to the underlying consumer-provider contract.)

Why this structure exists. Keeping ServiceOutcomestrictly to introductions — and out of any contract, payment, or performance — lets it operate cleanly across jurisdictions where consumer-protection law, professional licensure, and contract requirements vary. Any agreement is entered into directly between the parties; the Platform's role ends at the introduction.

Future releases may introduce additional optional features (mediation services, escrow, integrated payments, additional template libraries). Those features will be opt-in and will not change ServiceOutcome's status as a non-party to the underlying consumer-provider agreement.

4. Provider self-reported credentials

Provider-supplied license numbers, trades, business names, and similar credentials are self-reported and not independently verified by ServiceOutcome. Consumers are advised to confirm credentials with the issuing authority before hiring.

5. Content moderation

User-generated content (listings, project descriptions, reviews, referral messages, profile bios, photos) is subject to automated moderation and may be removed or hidden if it violates community guidelines. ServiceOutcome reserves the right to suspend accounts that repeatedly violate these guidelines or that present material risk to the community.

6. Reporting and remediation

Users may file reports against listings, profiles, reviews, or projects they believe violate these terms. ServiceOutcome reviews reports and may take action including warnings, content removal, or account suspension. Users will be notified when an action is taken on content they submitted.

7. Subscription and fees

Provider accounts may include a free trial period followed by a recurring subscription. Specific pricing and trial terms are disclosed at the point of sign-up. ServiceOutcome may adjust pricing with 30 days' notice via email.

8. Limitation of liability

To the maximum extent permitted by law, ServiceOutcome and Outcome Networks LLC · Patent Pendingshall not be liable for indirect, incidental, special, or consequential damages arising from use of the platform. Aggregate liability shall not exceed the amount paid by the user to ServiceOutcome in the twelve months preceding the claim.

9. Changes to these terms

ServiceOutcome may revise these terms from time to time. Material changes will be communicated via email and require a fresh agreement at next sign-in.

10. Contact

Questions or concerns: support is reachable through the account email associated with your registration, or by emailing legal@serviceoutcome.com for formal Terms-related questions. A formal contact page will be added in a future release.

11. Beta Participation Acknowledgment

ServiceOutcome is currently in private beta. By creating an account during the beta period, you acknowledge and agree to the following beta-specific terms, which supplement (and where they conflict, supersede) the corresponding general provisions above:

No service-level agreement (no SLA). ServiceOutcome provides no uptime guarantee during beta. Service may be unavailable for maintenance, debugging, or unplanned downtime without prior notice.
Features may change without notice. Beta features may be added, removed, or modified at any time. UI flows, pricing structures, notification cadence, and other behaviors may shift between sessions.
Data may be reset. During beta, ServiceOutcome reserves the right to reset databases, archive accounts, or delete test data if necessary to support development. We will notify users by email at least 7 days before any planned reset that would affect their data. Emergency resets (e.g., security incident, corrupted state) may proceed without prior notice but with post-event notification.
Feedback expected. Beta participants are encouraged to report bugs, UX friction, and feature suggestions to feedback@serviceoutcome.com (or by reply to any platform email). By submitting feedback you grant ServiceOutcome a perpetual, royalty-free license to use that feedback in product development; we will not publicly attribute feedback to you without consent.
Beta participant indemnification. Beta participants acknowledge that beta software contains latent defects. To the maximum extent permitted by law, you agree to release ServiceOutcome from liability for consequential or indirect damages arising from beta- specific defects (e.g., a notification failing to fire on time, a UI bug exposing partial data to a counterparty before the standard reveal point). Direct damages remain subject to the limitation in §8 above.
Pricing during beta. Beta-period pricing may be promotional. Promotional pricing is subject to change at the end of the promotion term per standard marketplace platform practice. Existing beta partners may be grandfathered into founder-pricing tiers at ServiceOutcome discretion; such grandfathering will be documented in writing when offered.
Identity and privacy commitments still apply. Beta status does NOT relax the privacy commitments in our Privacy Policy (identity reveal only at Platform Agreement, no sale of personal information, CCPA rights etc.). Those commitments are unconditional.
Non-binding facilitation still applies. Beta status does NOT change the legal framework described in §3 (Platform Agreement vs Contract). Platform Agreements during beta are still NOT binding contracts; only an agreement the parties form directly with each other, off-Platform, is.
Exit from beta. When ServiceOutcome exits beta and enters general availability, these beta-specific provisions cease to apply. Affected users will be notified by email and required to re-accept the updated Terms.

Why this section exists: beta participation requires informed consent to a different risk profile than production software. By creating an account during beta, you confirm you understand and accept these terms.