AI disclosure
How ServiceOutcome uses AI, what data goes where, how to talk to a human instead.
Why this page exists
California's SB-1001 (Bot Disclosure Law) requires businesses to disclose when an automated bot is used to communicate with California consumers about a commercial transaction or attempt to influence a purchase or vote. ServiceOutcomeuses AI on several customer-facing surfaces, and we disclose each one below. We're going beyond the legal minimum and treating this as a transparency baseline.
AI surfaces on ServiceOutcome
Chat onboarding at /start
AI-assistedMulti-step conversational form that collects what you need (service, location, timing, budget, email) and routes you to signup. Today this is scripted (not AI-generated) — we plan to add AI category inference later, at which point this section will be updated.
- LLM provider:
- None (scripted today)
- Data flow:
- Your answers stay on our servers; not sent to third-party AI providers (yet)
- Retention:
- Up to your account creation, then merged into your profile
FAQ chatbot at /help
AI · LiveAnswers common questions about how ServiceOutcomeworks — pricing, signup, partner programs, identity protection, etc. Self-identifies as AI in the header and footer. "Talk to a human" link always visible.
- LLM provider:
- Google Gemini (gemini-2.5-flash)
- Data flow:
- Your messages sent to Google's API for processing
- Training opt-out:
- Per Google's API policy, content sent to the paid Gemini API is not used to train Google's models. We use the free tier today — the same no-training policy applies under their AI Studio terms.
- Retention:
- Not persisted in ServiceOutcome's database today. Google's side: per their data-retention policy (typically <= 60 days for abuse-prevention logging).
Buyer Bot — listing matching (PCTmeet)
AI · In developmentScores MLS listings against your saved search and surfaces your top matches with a short rationale + a weekly digest. Informational only — it does not give financial, legal, tax, or real-estate advice; a licensed broker advises. It is prompted to ignore protected-class signals (fair housing), and every recommendation is logged for audit.
- LLM provider:
- Anthropic Claude (Sonnet 4.6); Gemini or a deterministic heuristic as fallback
- Data flow:
- Your stated search criteria + public listing fields sent to the provider for scoring
- Retention:
- Each decision logged to our audit table (rationale + inputs); provider retention per their API policy
AI receptionist on toll-free line
PlannedNot yet provisioned. When live, the AI will self-identify on the first utterance ("Hi, this is the ServiceOutcomeAI assistant") and offer a "talk to a human" option at any point in the call. This page will be updated with provider + data flow details before that surface goes live.
Internal AI advisors (admin-only)
Founder-facing onlyServiceOutcome uses internal AI advisor bots to help the team analyze the product roadmap, sales pipeline, and operations. These are admin-only tools — you, as a user/partner/provider, never interact with them. Customer data is never used as input to these advisors except in aggregate, anonymized form for trend analysis.
Mythos — tax & legal info (admin-only)
Founder-facing onlyAn internal, informational tax assistant (ServiceOutcome team only) spanning City (San José) → County (Santa Clara) → State (California: FTB + CDTFA) → Federal (IRS). It reads a live CDTFA rate lookup, a dated/cited tax-figures table, and a curated knowledge base, and stamps each answer with its source. Information only — not tax, legal, or accounting advice; it does not replace a CPA. You, as a user/partner/provider, never interact with it.
- LLM provider:
- Anthropic Claude (Sonnet 4.6)
- Data flow:
- Admin-only; tax questions sent to the provider; live sales-tax lookups go to the CA CDTFA API
- Retention:
- Conversations not persisted server-side; provider retention per their API policy
What AI is never used for at ServiceOutcome
- Financial, legal, tax, or real-estate advice — PCTmeet surfaces listings, matches, and market information to help you explore options. It does NOT provide financial, legal, tax, or real-estate advice and is NOT a substitute for a licensed professional. A licensed real-estate broker — and, where relevant, your attorney, lender, or tax advisor — provides the advice; decisions are yours. AI output may be incomplete or inaccurate, so verify independently.
- Account decisions — suspensions, refunds, identity verification appeals, billing adjustments. Humans review.
- Pricing exceptions — discounts, custom tier quotes, partner contract negotiation. Humans negotiate.
- Quote evaluation— the marketplace's matching logic uses category + geography + provider relationship rules, not AI judgment, and never auto-accepts quotes on your behalf.
- Marketing or promotional messaging— we don't send AI-generated marketing emails or SMS. Transactional messages only (signup confirmation, quote notifications, etc).
How to talk to a human
- Email information@serviceoutcome.com for any case-specific question.
- Reply "human" or "talk to a person" in any chat — we'll route it.
- Once the toll-free line is live, say "talk to a human" or press 0 at any time.
Changes to this page
We'll update this page whenever a new AI surface goes live, an LLM provider changes, or data-handling terms shift. If the change is material, we'll notify users via email + a banner at next sign-in.