AI disclosure
How ServiceOutcome uses AI, what data goes where, how to talk to a human instead.
Why this page exists
California's SB-1001 (Bot Disclosure Law) requires businesses to disclose when an automated bot is used to communicate with California consumers about a commercial transaction or attempt to influence a purchase or vote. ServiceOutcomeuses AI on several customer-facing surfaces, and we disclose each one below. We're going beyond the legal minimum and treating this as a transparency baseline.
AI surfaces on ServiceOutcome
Chat onboarding at /start
AI-assistedMulti-step conversational form that collects what you need (service, location, timing, budget, email) and routes you to signup. Today this is scripted (not AI-generated) — we plan to add AI category inference later, at which point this section will be updated.
- LLM provider:
- None (scripted today)
- Data flow:
- Your answers stay on our servers; not sent to third-party AI providers (yet)
- Retention:
- Up to your account creation, then merged into your profile
FAQ chatbot at /help
AI · LiveAnswers common questions about how ServiceOutcomeworks — pricing, signup, partner programs, identity protection, etc. Self-identifies as AI in the header and footer. "Talk to a human" link always visible.
- LLM provider:
- Google Gemini (gemini-2.5-flash)
- Data flow:
- Your messages sent to Google's API for processing
- Training opt-out:
- Per Google's API policy, content sent to the paid Gemini API is not used to train Google's models. We use the free tier today — the same no-training policy applies under their AI Studio terms.
- Retention:
- Not persisted in ServiceOutcome's database today. Google's side: per their data-retention policy (typically <= 60 days for abuse-prevention logging).
AI receptionist on toll-free line
PlannedNot yet provisioned. When live, the AI will self-identify on the first utterance ("Hi, this is the ServiceOutcomeAI assistant") and offer a "talk to a human" option at any point in the call. This page will be updated with provider + data flow details before that surface goes live.
Internal AI advisors (admin-only)
Founder-facing onlyServiceOutcome uses internal AI advisor bots to help the team analyze the product roadmap, sales pipeline, and operations. These are admin-only tools — you, as a user/partner/provider, never interact with them. Customer data is never used as input to these advisors except in aggregate, anonymized form for trend analysis.
What AI is never used for at ServiceOutcome
- Account decisions — suspensions, refunds, identity verification appeals, billing adjustments. Humans review.
- Pricing exceptions — discounts, custom tier quotes, partner contract negotiation. Humans negotiate.
- Quote evaluation— the marketplace's matching logic uses category + geography + provider relationship rules, not AI judgment, and never auto-accepts quotes on your behalf.
- Marketing or promotional messaging— we don't send AI-generated marketing emails or SMS. Transactional messages only (signup confirmation, quote notifications, etc).
How to talk to a human
- Email information@serviceoutcome.com for any case-specific question.
- Reply "human" or "talk to a person" in any chat — we'll route it.
- Once the toll-free line is live, say "talk to a human" or press 0 at any time.
Changes to this page
We'll update this page whenever a new AI surface goes live, an LLM provider changes, or data-handling terms shift. If the change is material, we'll notify users via email + a banner at next sign-in.